Return and Cancellation Policy

Thank you for shopping with us! We strive to provide you with the best products and services. If you are not completely satisfied with your purchase, please review our Return and Cancellation Policy below.

1. Returns
Eligibility for Returns:

•     Items must be returned within [30 days] of the delivery date.
•     Items must be in their original condition, unused, and with all original tags and packaging.
•     Certain items are non-returnable, including [sport wears].

Return Process:
Contact our customer service at [info@vitpharma.ae/+971 56 380 0234] to initiate a return.

•    Provide your order number and reason for return.
•    Once your return is approved, we will send you a return shipping label and instructions.
•    Pack the item securely and ship it back to us.

Refunds:

• Refunds will be processed within [14 days] of receiving the returned item.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

2. Cancellations
Order Cancellation:

•     Orders can be canceled within [24 hours] of placement.
•     To cancel your order, contact our customer service immediately at [info@vitpharma.ae/+971 56 380 0234].
•     Once an order is processed or shipped, it cannot be canceled.

3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [48 hours] of delivery. We will provide instructions for returning the item and issuing a replacement or refund.
 

5. Contact Us
If you have any questions regarding our Return and Cancellation Policy, please contact us at:

    Email:[info@vitpharma.ae]
    Phone: [+971 56 380 0234]